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Swenton-Wall, Patricia
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How can I help you today? : the knowledge work of call c..:

, In: Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2,
Szymanski, Peggy ; Plurkowski, Luke ; Swenton-Wall, Patricia. - p. 137-140 , 2012
Link: https://dl.acm.org/doi/1..
 
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How can I help you today?: the knowledge work of call cente..:

Szymanski, Peggy ; Plurkowski, Luke ; Swenton-Wall, Patricia.
https://rossy.ruc.dk/index.php/pdc/article/view/2099.  , 2012
Link: https://rossy.ruc.dk/ind..
 
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