Taniguchi, Mutsumi
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Using SERVQUAL to determine Generation Y's satisfaction tow..:

Ali Shafiq ; Md Imtiaz Mostafiz ; Mutsumi Taniguchi
https://www.emerald.com/insight/content/doi/10.1108/JTF-01-2018-0004/full/pdf?title=using-servqual-to-determine-generation-ys-satisfaction-towards-hoteling-industry-in-malaysia.  , 2019
 
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