Umashankar, Nita
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10

The benefit of becoming friends 

, In: Journal of marketing / American Marketing Association
complaining after service failures leads customers with str... 
Umashankar, Nita ; Ward, Morgan K. ; Dahl, Darren W.. (2017)  6 - p. 79-98
Copies:  Zentrale: z bwl 419 jc/922; Zentrale:Magazin Zs fb 3922
 
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14

Do loyal customers really pay more for services?:

Umashankar, Nita ; Bhagwat, Yashoda ; Kumar, V.
Journal of the Academy of Marketing Science.  45 (2016)  6 - p. 807-826 , 2016
 
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