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Proceedings of the 2016 ACM SIGUCCS Annual Conference ,
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Adventures in Starting a Service Desk:
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Proceedings of the 40th annual ACM SIGUCCS conference on User services ,
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Customer service 101 : a refresher for us all:
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Proceedings of the 40th annual ACM SIGUCCS conference on User services ,
11
Putting iPads in the hands of faculty:
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Proceedings of the 38thannual ACM SIGUCCS fall conference: navigation and discovery ,
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All hands on deck : a new approach to staff development:
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Proceedings of the 37thannual ACM SIGUCCS fall conference: communication and collaboration ,
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