Zaichkowsky, Judith
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7

Managing consumer complaints: differences and similarities ..:

Hansen, Torben ; Wilke, Ricky ; Zaichkowsky, Judith
International Journal of Retail & Distribution Management.  38 (2010)  1 - p. 6-23 , 2010
 
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11

Bidding behavior at the auction:

Johns, Christy L. ; Zaichkowsky, Judith L.
Psychology & Marketing.  20 (2003)  4 - p. 303-322 , 2003
 
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