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Zultner, Richard E
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Understanding customer needs: software QFD and the voice of..:

Jayaswal, Bijay K ; Patton, Peter C ; Zultner, Richard E. , 2007
Link: https://learning.oreilly..
 
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2

TQM for technical teams:

Zultner, Richard E.
Communications of the ACM.  36 (1993)  10 - p. 79-91 , 1993
Link: https://doi.org/10.1145/..
 
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3

TQM for technical teams:

Zultner, Richard E.
Communications of the ACM.  36 (1993)  10 - p. 79-91 , 1993
Link: https://dl.acm.org/doi/1..
 
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