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Handling crises in social media 

, In: Social media and crisis communication / edited by Lucinda Austin and Yan Jin
from stakeholder crisis awareness and sense making to organ... 
Valentini, Chiara ; Romenti, Stefania ; Kruckeberg, Dean. (2018)  - p. 57-67
Exemplar:  TB Nautik 19/1.2 Soc 8 (2018); BB WiWi: 11a bwl 464 s/694