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Examining public responses to social media crisis communica..:

, In: Social media and crisis communication / edited by Lucinda Austin and Yan Jin
Chen, Zifei Fay ; Reber, Bryan H.. (2018)  - p. 114-126
Exemplar:  TB Nautik 19/1.2 Soc 8 (2018); BB WiWi: 11a bwl 464 s/694