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Using Twitter for crisis communication 

, In: Social media and crisis communication / edited by Lucinda Austin and Yan Jin
a content analysis of Fortune 500 companies 
North, Michael ; Li, Cong ; Liu, Jiangmeng.. (2018)  - p. 197-208
Exemplar:  TB Nautik 19/1.2 Soc 8 (2018); BB WiWi: 11a bwl 464 s/694