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Enhancing performance in service organisations 

, In: International journal of production research / Institution of Production Engineers ; American Institute of Industrial Engineers ; Society of Manufacturing Engineers
a case study based on value stream analysis in the telecomm... 
Stadnicka, Dorota ; Ratnayake, R. M. Chandima. (2017)  23 - p. 6984-6999
Exemplar: Zentrale;