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The public sector can teach us a lot about digitizing custo..:

, In: MIT sloan management review / publ. quarterly by the Massachussetts Institute of Technology at the MIT Sloan School of Management
Nili, Alireza ; Tate, Mary ; Barros, Alistair. (2019)  2 - p. 84-87
Exemplar:  Zentrale:E02 z bwl 037/294; Zentrale:Magazin Zs fc 7294