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Service failures and recovery in tourism and hospitality
a practical manual
Koc, Erdogan
, [2017]
Exemplar:
Zentrale:E02
a ver 928/764
RT Book, Whole T1 <Title>Service failures and recovery in tourism and hospitality</Title> : <SubTitle>a practical manual</SubTitle> UL https://suche.suub.uni-bremen.de/peid=B163265705&Exemplar=1&LAN=DE A1 Koc, Erdogan PB CABI PP Wallingford, Oxfordshire YR 2017 NO 236 Seiten : Illustrationen, Diagramme SN 9781786390677 LK http://katalog.suub.uni-bremen.de/DB=1/LNG=DU/CMD?ACT=SRCHA&IKT=8000&TRM=1760854840* CN E02: a ver 928/764 SF ELIB - SuUB Bremen
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