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Qualitätssoftware durch Kundenorientierung 

Die Methode Quality Function Deployment (QFD): Grundlagen, ...  Springer eBook Collection, Computer Science and Engineering
Herzwurm, Georg ; Schockert, Sixten ; Mellis, Werner , 1997
Link: https://doi.org/10.1007/978-3-663-11224-2
Exemplar:  TB BHV: com 423/5