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Customer perceptions in possession-processing services 

, In: Transforming relationship marketing / edited by Park Thaichon and Vanessa Ratten
factors and indicators of behavioural loyalty 
Boonnark, Kittisorn ; Ross, Mitchell ; Surachartkumtonkun, Jiraporn.. (2021)  - p. 83-99
Exemplar:  TB Nautik 19/1.8 Tra 8 (2021)