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Merkliste 
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Creating excellent guest experiences 

, In: Service excellence in tourism and hospitality / K. Thirumaran, Dirk Klimkeit, Chun Meng Tang, editors
servicescape and processes 
Bagchi, Shubhojit ; He, Jiachen ; Chen, Christopher Yan Fun... (2021)  - p. 27-39
Exemplar:  Zentrale:E02 a ver 928/846; TB Nautik 17/7.4.2 Ser 9 (2021)