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Hospitality and tourism management 

, In: Service excellence in tourism and hospitality / K. Thirumaran, Dirk Klimkeit, Chun Meng Tang, editors
adopting Lean Six Sigma, achieving service excellence 
Fiala, Sérafin ; Thirumaran, K.. (2021)  - p. 167-176
Exemplar:  Zentrale:E02 a ver 928/846; TB Nautik 17/7.4.2 Ser 9 (2021)