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Encouraging enhanced customer relationship management in ac.. 

, In: Tourism in the new Europe / edited by Rhodri Thomas; Marcjanna Augustyn
the case of Seville, Spain 
Castellanos-Verdugo, Mario ; Veerapermal, Nadine. (2007)  - p. 173-185
Exemplar:  TB Nautik 17/7.4.2 Tho 3(2007)/ Magazin; TB BHV: tur 7.1/58