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The call centre training handbook
a complete guide to learning and development in contact cen...
Wilson, John P.
, 2008
Exemplar:
TB BHV
: wir 596/146
RT Book, Whole T1 <Title>The call centre training handbook</Title> : <SubTitle>a complete guide to learning and development in contact centres</SubTitle> UL https://suche.suub.uni-bremen.de/peid=B57233859&Exemplar=1&LAN=DE A1 Wilson, John P. PB Kogan Page PP London [u.a.] YR 2008 NO XIV, 319 S. : graph. Darst. SN 9780749450885 LK http://katalog.suub.uni-bremen.de/DB=1/LNG=DU/CMD?ACT=SRCHA&IKT=8000&TRM=92182849* CN TB BHV: wir 596/146 SF ELIB - SuUB Bremen
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