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1 Ergebnisse
1
Service blueprinting: a practical technique for service inn..:
, In:
California management review / BerkeleyHaas, Haas School of Business, University of California Berkeley
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Morgan, Felicia N.
. (2007/08) 3 - p. 66-94
Exemplar:
Zentrale:
z bwl 037/286;
Zentrale:Magazin Zs
fc 5286
RT Journal Article T1 <Title>Service blueprinting: a practical technique for service innovation</Title> UL https://suche.suub.uni-bremen.de/peid=B57296989&Exemplar=1&LAN=DE A1 Bitner, Mary Jo A1 Ostrom, Amy L. A1 Morgan, Felicia N. YR 2008 NO : graph. Darst. JF California management review / BerkeleyHaas, Haas School of Business, University of California Berkeley VO 50 IS 3 SP 66 OP 94 LK http://katalog.suub.uni-bremen.de/DB=1/LNG=DU/CMD?ACT=SRCHA&IKT=8000&TRM=12592084* CN Zentrale: z bwl 037/286 CN Magazin Zs: fc 5286 SF ELIB - SuUB Bremen
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