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Linking human resource management and customer outcomes:

, In: The Routledge companion to strategic human resource management / ed. by John Storey ...
Bowen, David E. ; Pugh, S. Douglas. (2009)  - p. 502-518
Exemplar:  Zentrale:E02 a bwl 159.5/373; BB WiWi: 11a bwl 159.5/373a