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Facework competence in intercultural conflict 

, In: Managing cultural differences
an updated face-negotiation theory 
Ting-Toomey, Stella ; Kurogi, Atsuko. (2009)  - p. 323-361
Exemplar:  TB Nautik 15/9.4 Cro. IV,1 (2009)/ Magazin; BB WiWi: 11a bwl 063.5/150-4