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Global outsourcing of back office services 

, In: Global outsourcing issues and trends / ed. by Leslie P. Willcocks ...
lessons, trends, and enduring challenges 
Lacity, Mary Cecelia ; Rottman, Joseph W.. (2009)  - p. 306-329
Exemplar:  BB WiWi: 11a bwl 373/901-3; TB Nautik 15/9.3.2 Out. III,1