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1 Ergebnisse
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Customer reactions to emotional labor
, In:
Academy of Management journal
the roles of employee acting strategies and customer detect...
Groth, Markus
. (2009) 5 - p. 958-974
Exemplar:
Zentrale
;
RT Journal Article T1 <Title>Customer reactions to emotional labor</Title> : <SubTitle>the roles of employee acting strategies and customer detection accuracy</SubTitle> UL https://suche.suub.uni-bremen.de/peid=B61462645&Exemplar=1&LAN=DE A1 Groth, Markus YR 2009 NO : graph. Darst. JF Academy of Management journal VO 52 IS 5 SP 958 OP 974 LK http://katalog.suub.uni-bremen.de/DB=1/LNG=DU/CMD?ACT=SRCHA&IKT=8000&TRM=12591979* CN Zentrale: z bwl 037 jc/513 CN Magazin Zs: fc 5513 CN ZS-Lesesaal: bwl 028 SF ELIB - SuUB Bremen
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