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Exploring crisis from a receiver perspective :understanding..:

, In: The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay
Fediuk, Tomasz A. ; Coombs, W. Timothy ; Botero, Isabel C.. (2010)  - p. 635-656
Exemplar:  Zentrale:E03 a puz 013.6/857