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Modeling customer satisfaction 

, In: Handbook of partial least squares / Vincenzo Esposito Vinzi ..., eds.
a comparative performance evaluation of covariance structur... 
Hulland, John ; Rayner, Robert K.. (2010)  - p. 307-325
Exemplar:  Zentrale:E02 a vwl 912.7/362; BB WiWi: 11a vwl 912.7/362a