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Reframing customer value in a service-based paradigm 

, In: Handbook of partial least squares / Vincenzo Esposito Vinzi ..., eds.
an evaluation of a formative measure in a multi-industry, c... 
Ruiz, David Martín ; Gremler, Dwayne D. ; Washburn, Judith H... (2010)  - p. 535-566
Exemplar:  Zentrale:E02 a vwl 912.7/362; BB WiWi: 11a vwl 912.7/362a