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How communication modes determine website satisfaction:

, In: Information and communication technologies in tourism 2010 / Ulrike Gretzel; Rob Law; Matthias Fuchs (eds.)
Stangl, Brigitte ; Dickinger, Astrid. (2010)  - p. 273-284
Exemplar:  TB BHV: tur 40/1(2010); TB Nautik 17/7.1.4 Inf 2(2010)