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The impact of culture on eComplaints 

, In: Information and communication technologies in tourism 2010 / Ulrike Gretzel; Rob Law; Matthias Fuchs (eds.)
evidence from Chinese consumers in hospitality organisation 
Au, Norman ; Law, Rob ; Buhalis, Dimitrios. (2010)  - p. 285-296
Exemplar:  TB BHV: tur 40/1(2010); TB Nautik 17/7.1.4 Inf 2(2010)