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Putting the "relationship" back into CRM:

, In: MIT sloan management review / publ. quarterly by the Massachussetts Institute of Technology at the MIT Sloan School of Management
Fournier, Susan ; Avery, Jill. (2010/11)  3 - p. 63-72
Exemplar:  Zentrale:E02 z bwl 037/294; Zentrale:Magazin Zs fc 7294