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Customer relationship management (CRM) implementation inten.. 

, In: Customer relationship management and the social and semantic web / Ricardo Colomo-Palacios; João Varajão; Pedro Soto-Acosta, [editors]
a study of Web-hosting companies 
Liew, Bryan Soh Yuen ; Leen, Jasmine Yeap Ai. (2012)  - p. 129-140
Exemplar:  TB Nautik 17/.1.7 Col 3 (2012)