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Sales force automation usage and performance:

, In: Customer relationship management and the social and semantic web / Ricardo Colomo-Palacios; João Varajão; Pedro Soto-Acosta, [editors]
Wai Chow Lee, Jason ; Ong Sheau Ching, Joyce. (2012)  - p. 171-188
Exemplar:  TB Nautik 17/.1.7 Col 3 (2012)