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Do customers and employees enjoy service participation? 

, In: Journal of marketing / American Marketing Association
synergistic effects of self- and other-efficacy 
Yim, Chi-kin ; Lam, Simon S. K.. (2012)  6 - p. 121-140
Exemplar:  Zentrale: z bwl 419 jc/922; Zentrale:Magazin Zs fb 3922