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Impact of user satisfaction with mandated CRM use on employ..:

, In: Management information systems / Management Information Systems Research Center (MISRC) of the University of Minnesota Center (MISRC)
Hsieh, J. J. Po-An ; Rai, Arun ; Petter, Stacie.. (2012)  4 - p. 1065-1080
Exemplar:  Zentrale:Magazin Zs ff 1190