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High tech for high touch experiences 

, In: Information and communication technologies in tourism 2013 / Lorenzo Cantoni ... [eds.]
a case study from the hospitality industry 
Neuhofer, Barbara ; Buhalis, Dimitrios ; Ladkin, Adele. (2013)  - p. 290-301
Exemplar:  TB BHV: tur 40/1(2013)