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How customers view self-service technologies:

, In: MIT sloan management review / publ. quarterly by the Massachussetts Institute of Technology at the MIT Sloan School of Management
Kimes, Sheryl E. ; Collier, Joel E.. (2015/16)  1 - p. 25-26
Exemplar:  Zentrale:E02 z bwl 037/294; Zentrale:Magazin Zs fc 7294