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Modeling heterogeneity in the satisfaction, loyalty intenti.. 

, In: Journal of marketing research / American Marketing Association
a cross-industry analysis at the customer and firm levels 
Larivière, Bart ; Aksoy, Lerzan ; Mithas, Sunil.... (2016)  1 - p. 91-109
Exemplar:  Zentrale:E02 z bwl 419 jc/085; Zentrale:Magazin Zs fb 4085