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Should firms use small financial benefits to express apprec.. 

, In: Journal of marketing / American Marketing Association
understanding and avoiding trivialization effects 
Liu, Peggy J. ; Lamberton, Cait ; Haws, Kelly L.. (2015)  3 - p. 74-90
Exemplar:  Zentrale: z bwl 419 jc/922; Zentrale:Magazin Zs fb 3922