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Factors affecting hotel visitors' usage of Guest Empowermen..:

, In: Handbook of research on leveraging consumer psychology for effective customer engagement / Norazah Mohd Suki (Universiti Malaysia Sabah, Malaysia)
Lai Hang Kwan ; Siew Jing Chia ; Rickson Khor.... (2017)  - p. 138-153
Exemplar:  BB WiWi: 11a vwl 102/794