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Surprise, hospitality, and customer delight in the context ..:

, In: Tourism and hospitality management / edited by Metin Kozak (Dokuz Eylul University, Foca-Izmir, Turkey), Nazmi Kozak (Dokuz Eylul Unviersity, Eskisehir, Turkey)
Ariffin, Ahmad Azmi M. ; Omar, Noor Balkhis. (2016)  - p. 127-142
Exemplar:  Zentrale:E02 a ver 954/635