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A better way to manage customer experience 

, In: California management review / BerkeleyHaas, Haas School of Business, University of California Berkeley
lessons from the Royal Bank of Scotland 
Maklan, Stan ; Antonetti, Paolo ; Whitty, Steve. (2017)  2 - p. 92-115
Exemplar:  Zentrale: z bwl 037/286; Zentrale:Magazin Zs fc 5286