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Semi-automated logging of contact center telephone calls:

, In: Proceedings of the 17th ACM conference on Information and knowledge management,

Byrd, Roy J. ; Neff, Mary S. ; Teiken, Wilfried... - p. 133-142 , 2008

Link: https://dl.acm.org/doi/10.1145/1458082.1458103

RT 
T1 <cTitle>Proceedings of the 17th ACM conference on Information and knowledge management</cTitle>: T1 <Title>Semi-automated logging of contact center telephone calls</Title>

UL https://suche.suub.uni-bremen.de/peid=acm-1458103&Exemplar=1&LAN=DE
				
A1 Byrd, Roy J.
A1 Neff, Mary S.
A1 Teiken, Wilfried
A1 Park, Youngja
A1 Cheng, Keh-Shin F.
A1 Gates, Stephen C.
A1 Visweswariah, Karthik
PB ACM
YR 2008
K1 automatic summarization of dialogue
K1 contact center analytics
K1 natural language processing
K1 speech analytics
K1 Computing methodologies
K1 Artificial intelligence
K1 Natural language processing
K1 Speech recognition
K1 Applied computing
K1 Enterprise computing
K1 Business process management
K1 Theory of computation
K1 Semantics and reasoning
K1 Program reasoning
K1 Abstraction
K1 Information systems
K1 Information retrieval
K1 Document representation
K1 Language resources
SP 133
OP 142
LK http://dx.doi.org/https://dl.acm.org/doi/10.1145/1458082.1458103
DO https://dl.acm.org/doi/10.1145/1458082.1458103
SF ELIB - SuUB Bremen

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