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Powerful and consistent analysis of likert-type rating scal..:

, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems,
Kaptein, Maurits Clemens ; Nass, Clifford ; Markopoulos, Panos - p. 2391-2394 , 2010
Link: https://dl.acm.org/doi/10.1145/1753326.1753686