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1 Ergebnisse
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Live-chat agent assignments to heterogeneous e-customers un..:
Goes, Paulo
;
Ilk, Noyan
;
Yue, Wei T.
.
ACM Transactions on Management Information Systems (TMIS). 2 (2012) 4 - p. 1-15 , 2012
Link:
https://dl.acm.org/doi/10.1145/2070710.2070715
RT Journal T1 <Title>Live-chat agent assignments to heterogeneous e-customers under imperfect classification</Title> UL https://suche.suub.uni-bremen.de/peid=acm-2070715&Exemplar=1&LAN=DE A1 Goes, Paulo A1 Ilk, Noyan A1 Yue, Wei T. A1 Zhao, J. Leon PB ACM YR 2012 SN 2158-656X SN 2158-6578 K1 Resource allocation K1 customer classification K1 live-chat system K1 priority policy K1 Information systems K1 Information systems applications K1 Collaborative and social computing systems and tools K1 Synchronous editors K1 Human-centered computing K1 Collaborative and social computing K1 Applied computing K1 Electronic commerce K1 E-commerce infrastructure K1 Human computer interaction (HCI) K1 Interaction paradigms K1 Web-based interaction JF ACM Transactions on Management Information Systems (TMIS) VO 2 IS 4 SP 1 OP 15 LK http://dx.doi.org/https://dl.acm.org/doi/10.1145/2070710.2070715 DO https://dl.acm.org/doi/10.1145/2070710.2070715 SF ELIB - SuUB Bremen
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