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1
How can I help you today? : the knowledge work of call c..:
, In:
Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2
,
Szymanski, Peggy
;
Plurkowski, Luke
;
Swenton-Wall, Patricia
. - p. 137-140 , 2012
Link:
https://dl.acm.org/doi/10.1145/2348144.2348188
RT T1 <cTitle>Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2</cTitle>: T1 <Title>How can I help you today? : the knowledge work of call center agents</Title> UL https://suche.suub.uni-bremen.de/peid=acm-2348188&Exemplar=1&LAN=DE A1 Szymanski, Peggy A1 Plurkowski, Luke A1 Swenton-Wall, Patricia A1 Englert, Jennifer PB ACM YR 2012 K1 employee voice K1 video documentation K1 work practice K1 Applied computing K1 Law, social and behavioral sciences K1 Psychology K1 Sociology K1 Social and professional topics K1 Professional topics K1 Computing and business K1 Employment issues K1 Human-centered computing K1 Collaborative and social computing K1 Collaborative and social computing theory, concepts and paradigms K1 Computer supported cooperative work SP 137 OP 140 LK http://dx.doi.org/https://dl.acm.org/doi/10.1145/2348144.2348188 DO https://dl.acm.org/doi/10.1145/2348144.2348188 SF ELIB - SuUB Bremen
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