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Visual summarization of incidents in the context of service..:

, In: Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems,
de Santana, Vagner Figueredo ; de Paula, Rogério Abreu ; Pinhanez, Claudio S.... - p. 300-303 , 2013
Link: https://dl.acm.org/doi/10.5555/2577101.2577174