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1 Ergebnisse
1
Contact Center in a Smart Cities View : a Comparative Ca..:
, In:
Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance
,
Macadar, Marie Anne
;
Lheureux-de-Freitas, Jorge
;
de Azambuja, Luiza Schuch
. - p. 215-222 , 2016
Link:
https://dl.acm.org/doi/10.1145/2910019.2910063
RT T1 <cTitle>Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance</cTitle>: T1 <Title>Contact Center in a Smart Cities View : a Comparative Case Study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)</Title> UL https://suche.suub.uni-bremen.de/peid=acm-2910063&Exemplar=1&LAN=DE A1 Macadar, Marie Anne A1 Lheureux-de-Freitas, Jorge A1 de Azambuja, Luiza Schuch A1 Luciano, Edimara Mezzomo PB ACM YR 2016 K1 Non-emergency Contact Center K1 Smart Cities K1 Smart Governance K1 Applied computing K1 Enterprise computing SP 215 OP 222 LK http://dx.doi.org/https://dl.acm.org/doi/10.1145/2910019.2910063 DO https://dl.acm.org/doi/10.1145/2910019.2910063 SF ELIB - SuUB Bremen
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