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1 Ergebnisse
1
Predicting Customer Satisfaction in Customer Support Conver..:
, In:
Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization
,
Herzig, Jonathan
;
Feigenblat, Guy
;
Shmueli-Scheuer, Michal
.. - p. 115-119 , 2016
Link:
https://dl.acm.org/doi/10.1145/2930238.2930285
RT T1 <cTitle>Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization</cTitle>: T1 <Title>Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features</Title> UL https://suche.suub.uni-bremen.de/peid=acm-2930285&Exemplar=1&LAN=DE A1 Herzig, Jonathan A1 Feigenblat, Guy A1 Shmueli-Scheuer, Michal A1 Konopnicki, David A1 Rafaeli, Anat PB ACM YR 2016 K1 affective computing K1 classification K1 customer support K1 Information systems K1 World Wide Web K1 Web searching and information discovery K1 Personalization SP 115 OP 119 LK http://dx.doi.org/https://dl.acm.org/doi/10.1145/2930238.2930285 DO https://dl.acm.org/doi/10.1145/2930238.2930285 SF ELIB - SuUB Bremen
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