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"How May I Help You?" : Modeling Twitter Customer Servic..:

, In: Proceedings of the 22nd International Conference on Intelligent User Interfaces,
Oraby, Shereen ; Gundecha, Pritam ; Mahmud, Jalal.. - p. 343-355 , 2017
Link: https://dl.acm.org/doi/10.1145/3025171.3025191