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A New Chatbot for Customer Service on Social Media:

, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems,
Xu, Anbang ; Liu, Zhe ; Guo, Yufan.. - p. 3506-3510 , 2017
Link: https://dl.acm.org/doi/10.1145/3025453.3025496