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Research of Consumer Complaint Management with Improved Evo..:

, In: Proceedings of the 2017 International Conference on Management Engineering, Software Engineering and Service Sciences,
Li, Baoku ; Gao, Yuping ; Wu, Zhengxiang - p. 264-269 , 2017
Link: https://dl.acm.org/doi/10.1145/3034950.3034991